Hospitality Excellence.
Proven Through Experience.
Hospitality Excellence.
Proven Through Experience.
LaSalle Hospitality Consulting helps hospitality-focused businesses elevate guest experiences, strengthen their culture, and drive sustainable growth.
Led by hospitality veteran and customer experience specialist Mark McDonnell, LaSalle Hospitality Consulting brings more than 30 years of real-world leadership experience to restaurants, hotels, clubs, wineries, event venues, and other guest-centered businesses seeking to take their performance to the next level.
As founder and leader of LaSalle Hospitality Group, Mark built and operated one of America's longest-running AAA Four Diamond restaurants while developing a reputation for exceptional service, operational excellence, and a relentless focus on the guest experience.
Today, he works with hospitality organizations to identify opportunities, solve challenges, and implement practical strategies that improve customer satisfaction, employee engagement, operational performance, and profitability.
What We Do
Marketing Partnership
In partnership with THINKmarketing
Great hospitality also deserves to be seen. LaSalle Hospitality Consulting works with THINKmarketing to provide strategic marketing support designed specifically for the hospitality industry—from brand positioning and digital strategy to campaigns, communications, and guest engagement. Together, we help hospitality businesses strengthen their brand, connect with their audiences, and turn great guest experiences into lasting business growth.
Brand strategy, marketing plans, campaigns, budgets, positioning and competitive analysis.
Brand development, messaging, identity, creative direction and brand standards.
Websites, SEO, paid search, digital advertising, online ordering and conversion.
Social media, content strategy, photography, video, influencers and storytelling.
On-property marketing, menus, signage, guest touchpoints, reputation and customer experience.
Email, databases, loyalty, customer segmentation, reactivation and relationship marketing.
Performance measurement, ROI, reporting, attribution and ongoing strategy refinement.
Because hospitality is more than serving food, pouring drinks, or providing accommodations. It's about creating memorable experiences that keep guests coming back and inspire employees to deliver their best every day.
Mark's approach combines decades of operational leadership with a deep understanding of customer experience, helping organizations build stronger brands, stronger teams, and stronger businesses.
Take your guest experience to the next level. Tell us a little about your business and we'll be in touch.